Developed by Nationwide and Visa for the benefit of everyone, Speak Easy communication cards make
face-to-face banking more accessible for people with communication difficulties.
Speak Easy is a physical set of cards which can be used by branch colleagues and customers to communicate instead of speaking.
They are designed to support customers who have difficulty speaking when carrying out face-to-face banking in a branch.
Each card has a commonly used banking phrase or request and a picture to show whatthe card means.
Customers can find the card they want and showit to a branch colleague to start a conversation.
The cards have been designed and developedtogether with people with lived experience of communication difficulties.
There are also Speak Easy Reception Area cards – these are cards with phrases and images to help colleagues and visitors in head offices.
It is essential that we support people who
face these difficulties by enabling them to communicate in a way that works for them.
Speak Easy cards have been designed with input from people who have lived experience of communication difficulties, including deaf individuals, people with learning disabilities, neurodivergent communities and stroke survivors. They have been tested and refined since 2024 to ensure they are practical, effective and easy to use.
Who is behind this initiative?
Read the disclaimer and guidance pack for rolling out the Speak Easy cards.
Download the Speak Easy cards for free and follow the instructions. Send an email to
Aimee.Mason@Nationwide.co.uk
to let us know you are participating.
Rollout the training and guidance to frontline colleagues to help them support customers using the cards.
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