Welcome to our
Financial Services Hub

Explore our free industry resources, to help your firm improve access for Deaf customers.

Signing Banks UK is also a free resource to consumers so firms should consider the benefits to signposting consumers to this resource.

Resources Available

Industry Case Studies

Guidance for Financial Services

Articles and
Links

Access for d/Deaf Customers in Banking and Credit (2023)
Access for d/Deaf Customers in Banking and Credit One Year On (2024)
  • Basic d/Deaf awareness webinar pack
  • Lived experience video case studies
  • Access to Lived Experience Research associates
  • Access to Lived Experience Network Group to test and learn
  • Set of guidance resources presented in standard written English with three themes:
    strategy and leadership, frontline services and technology
  • Selection of 5 profiles for d/Deaf customers, identifying specific needs/challenges
  • Customised colleague awareness face-to-face and e-Learning (at cost)

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